Your privacy is our priority. This document clearly and transparently explains how 918kisses collects, uses, stores, and protects the personal information of our platform members.
918kisses ("we", "platform", or "company") is committed to protecting the privacy and personal information of all members and users of our platform. This Privacy Policy ("Policy") explains in detail how we collect, process, use, store, and protect your personal data when you use 918kisses services.
This policy is prepared in accordance with the requirements of Personal Data Protection Act 2010 (PDPA) Malaysia and international best practices in data protection. By registering as a member or using any 918kisses service, you consent to the collection and use of your personal information as described in this Policy.
If you do not agree with any part of this Privacy Policy, please stop using the 918kisses platform and contact us so we can assist you in closing your account and deleting your data in accordance with your rights under Malaysian law.
Our Commitment: 918kisses has never and will never sell your personal information to any third party for marketing or any other commercial purpose. Your data belongs to you — we are simply its responsible custodians.
918kisses collects the personal information necessary to provide our services safely and efficiently. We only collect data that is strictly required — in line with the "data minimisation" principle set out under the PDPA.
Full name, date of birth, gender, identity card number (MyKad), and Malaysian citizenship status.
An active Malaysian phone number, email address, and residential address (for verification purposes).
Bank account name, account number (partial), and eWallet name (TnG, GrabPay, Boost, ShopeePay, DuitNow) for payment processing.
Betting history, games played, session duration, deposit and withdrawal amounts, and bonus usage data.
IP address, device type, operating system, web browser, login data, and session information for security purposes.
Records of conversations with customer support, feedback, complaints, and any other correspondence with the 918kisses team.
Sensitive Data: 918kisses does not collect sensitive information such as biometric data, medical records, religious beliefs, or political affiliations. Should any sensitive data be required for verification purposes, we will obtain your explicit consent beforehand.
918kisses collects your personal information through several channels, all in a transparent manner and with your full knowledge:
When you register with 918kisses, you directly provide the basic identity and contact information required to create an account. This includes your name, phone number, email, and login details.
To protect all members from fraud and to comply with legal requirements, 918kisses requires identity verification before your first withdrawal. This involves submitting a copy of your MyKad and proof of ownership of your payment method.
Our system automatically records gameplay activity, financial transactions, and technical data whenever you use 918kisses services. This data is used for security purposes, fraud monitoring, and service improvement.
The 918kisses website uses cookies and similar technologies to improve your browsing experience, remember your preferences, and analyse website traffic. Please refer to Section 7 (Cookie Policy) for more information.
In certain cases, we may receive additional information from payment processors (such as FPX and DuitNow systems) or identity verification agencies, strictly for fraud prevention purposes.
918kisses uses your personal information solely for legitimate purposes necessary to deliver the best service to you. All data usage is grounded in a valid legal basis under PDPA 2010.
| Purpose of Use | Data Used | Legal Basis |
|---|---|---|
| Account Management | Identity, relationships, login | Contractual Consent |
| Payment Processing | Financial information, identity | Contractual Necessity |
| Fraud Prevention & KYC | All data categories | Legal Obligation |
| Customer Support | Identity, communications, activity | Legitimate Interest |
| Promotions & Bonuses | Gaming activity, relationships | Consent |
| Platform Improvement | Technical data, activity (anonymised) | Legitimate Interest |
| Regulatory Compliance | Identity, financial, transactional | Legal Obligation |
Marketing: 918kisses will only send you marketing communications if you have given consent during registration or updated your preferences in account settings. You may withdraw your consent at any time through your account.
918kisses does not sell, rent, or disclose your personal information to third parties for their own marketing purposes. However, in certain limited situations, we may need to share some of your information with the following parties:
All third parties we engage with are contractually obligated to protect your information and may only use it for the purposes we specify. They are not permitted to share your data with any other party.
918kisses implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or unlawful destruction.
Shared Responsibility: While 918kisses takes all reasonable steps to protect your data, the security of your password and account login details remains your responsibility. Do not share your password with anyone, and always log out from shared devices.
918kisses uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:
The cookie preferences shown above are for illustrative purposes. To manage your actual cookie preferences, please access your web browser settings or contact the 918kisses support team.
As a 918kisses player based in Malaysia, you have certain rights regarding your personal data under the Personal Data Protection Act 2010. 918kisses fully respects and supports these rights.
You have the right to request and receive a copy of all personal data that 918kisses holds about you. Requests will be processed within 14 working days.
If any information we hold about you is inaccurate or out of date, you have the right to request an immediate correction. Please contact 918kisses customer support.
Under certain circumstances, you may request the deletion of your personal data. Such requests are subject to 918kisses's legal record-retention obligations.
You may object to the use of your data for direct marketing purposes at any time. Such requests will be actioned immediately and without any conditions.
You have the right to request your personal data in a machine-readable format for transfer to another service provider.
Under certain circumstances, you may request that 918kisses restrict the processing of your data while any issue is being resolved.
How to Submit a Request: To exercise any of the above rights, contact the 918kisses support team via live chat or email at support@918kisses.bet. Please state the right you wish to exercise and provide the necessary identity verification details. We will respond within 14 working days.
918kisses retains your personal data only for as long as necessary for the purposes outlined in this Policy, or as required under Malaysian law. Below are the retention period guidelines for key data categories:
| Data Category | Retention Period | Reason |
|---|---|---|
| Active Account Data | Throughout the active account period | Ongoing service requirements |
| Financial Transaction Records | 7 years after transaction | Malaysian tax & legal obligations |
| Gaming Activity Logs | 12 months | Dispute resolution & audits |
| Customer Support Data | 3 years after case closure | Historical reference & service improvement |
| Closed Account Data | 5 years after closure | Fraud prevention & legal obligations |
| Security & Access Logs | 12 months | Security audits |
Once the retention period expires, data will be securely deleted using approved deletion methods. In cases where data must be retained longer due to ongoing legal proceedings, it will be kept until the matter is resolved.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how 918kisses handles your personal data, please reach out to us through any of the channels below. Our team is available 24 hours a day, 7 days a week.
If you are not satisfied with how 918kisses has handled your complaint, you have the right to escalate the matter to Department of Personal Data Protection Malaysia (PDPD) under the Ministry of Communications and Digital Malaysia.
All of 918kisses's data management practices are in full compliance with Malaysia's Personal Data Protection Act 2010. We conduct regular compliance reviews to ensure these standards are consistently upheld.
918kisses collects only the data genuinely needed to deliver its services. No excess data is gathered, and any data that is no longer required is securely deleted.
Access to member personal data is restricted to authorised staff on a strict need-to-know basis. All access is recorded and audited to ensure full accountability.
This Privacy Policy is written in plain, easy-to-understand language — free from confusing legal jargon. We believe you deserve to know exactly what happens to your data.
In the event of any data breach that may affect your information, 918kisses is committed to notifying you and the relevant authorities within the timeframe required by law.
All 918kisses staff undergo regular data protection training to ensure they remain compliant with privacy policies and handle member data responsibly.
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By registering, you agree to the Terms & Conditions and Privacy Policy 918kisses. For players aged 18 and above.